Return & Refund Policy

At Roadranger, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.
The return request must be submitted within 30 days of delivery.

Items that are used, damaged due to customer handling, or returned without prior approval may not qualify for a refund.

2. Non-Returnable Items

Certain products cannot be returned, including:

Clearance or final-sale items.
Gift cards.
Personal care or hygiene products, where applicable.
Products damaged through misuse or improper installation.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos or videos of the product and packaging.

We will review your request and arrange an appropriate solution, which may include a replacement, refund, or return.

4. How to Request a Return

To initiate a return, email us at:

roadrangersupport@gmail.com

Please provide your order number and the reason for your return. Our support team will review your request and provide return instructions.

Please do not send items back without receiving return authorization from our team.

5. Refund Processing

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to be processed.
Your bank or card provider may require additional time to display the refund.

6. Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.
If an item arrives damaged, defective, or incorrect, Roadranger will cover reasonable return shipping costs.
Original shipping charges are non-refundable for change-of-mind returns, unless required by applicable law.

7. Exchanges

If you need a different item or replacement, contact us at roadrangersupport@gmail.com. Exchanges are subject to product availability and approval.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.